Privacy Policy

Kelibet Privacy Policy –
Your Data Fully Secure

Kelibet places the highest priority on protecting users' personal data. This Privacy Policy clearly explains how your data is collected, why it is collected, and how it is kept secure.

Our Privacy Our Commitment

The steps we have taken to protect your privacy at Kelibet.

End-to-End Encryption

All your personal data and transaction data is secured with SSL/TLS encryption. No third party can access this information.

No Data Selling

Kelibet never sells your personal data or passes it to third parties for advertising purposes. Your data is not shared with anyone except where required by law.

Data Under Your Control

You can view, correct, or request deletion of your data at any time. You retain full control over your information.

Secure Data Storage

Your data is stored on internationally certified servers that undergo regular security audits. Firewalls and multi-layer protection are in place to prevent unauthorized access.

Anonymization

Data used for analysis and research is fully anonymized — all personally identifiable information is removed. You cannot be identified under any circumstances.

Marketing Opt-Out

You can opt out of our marketing communications at any time. Manage your notification preferences directly from your settings.

Last Updated: January 2026  |  Effective: January 1, 2026

01 Introduction

Kelibet (kelibet.app) is a licensed online Sports Betting and gaming platform operating in Bangladesh and international markets. We believe that every user's personal data belongs to them, and protecting that data is our fundamental responsibility.

This Privacy Policy ("Policy") applies to the Kelibet website, mobile app, and all associated services. By using any Kelibet service, you are considered to have agreed to this Privacy Policy. Please read it carefully before signing up.

This policy is available in both Bengali and English. In the event of any legal conflict, the English version will be considered the definitive authority. That said, we always make sure Bengali-speaking users can understand everything clearly.

This Privacy Policy is drafted in accordance with the General Data Protection Regulation (GDPR) and international data protection standards.

02 What Data We Collect

We collect various types of information when you register and use Kelibet's services. The details of what is collected are outlined below:

Data Type Example Reason for Collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email address, mobile number Account Security & Communication
Transaction Information Deposit/withdrawal history, payment methods Financial Security & Audit
Technical Information IP address, device type, browser Fraud Prevention & Security
Usage Data Betting history, favorite games, login times Service Improvement & Personalization

Kelibet collects only the information necessary to deliver its services and meet legal obligations. We never request personal data that is not needed.

03 How Your Data Is Used

Kelibet uses your data for specific, legitimate purposes only. We never use your information for any other purpose without your knowledge.

  • Account Management: Your identity and contact information is used to create, verify, and secure your account.
  • Service Delivery: Your data is required to deliver all Kelibet services seamlessly, including betting, casino games, and Sports Betting markets.
  • Payment Processing: Transaction data is used to securely process deposits and withdrawals.
  • Fraud Prevention: Technical data is analyzed to detect unusual account activity and prevent money laundering.
  • Customer Support: Your account information is accessed to resolve your issues quickly and provide accurate support.
  • Service Improvement: Usage patterns are analyzed to improve the Kelibet platform, but this is done on a fully anonymized basis.
  • Legal Compliance: Your data is used to ensure compliance with applicable laws and licensing regulations.
  • Promotional Communications: You will only be contacted about offers and promotions with your consent. No marketing messages will be sent if you do not provide consent.

04 Data Sharing Policy

Kelibet does not sell your personal data or share it with third parties for commercial purposes. Data may be shared only in the following limited circumstances:

  • Payment Providers: Only the minimum necessary information is shared with mobile banking or e-wallet providers to process transactions.
  • Identity Verification Services: Identity documents are shared with a licensed verification agency as part of the KYC process.
  • Legal Obligations: We may be required to disclose data to authorities as part of a court order, government investigation, or legal process.
  • Group Companies: Data may be shared with Kelibet's parent company or affiliated entities for operational purposes, subject to the same Privacy Policy.

Before sharing data with any third party, Kelibet ensures that the party adheres to privacy protection standards equal to or higher than our own, and that a data processing agreement is in place.

05 Cookies & Tracking Technologies

The Kelibet website and app use cookies and similar technologies to enhance your browsing experience and maintain platform security.

  • Essential Cookies: These cookies are essential for maintaining login sessions and site security — the site cannot function properly without them.
  • Performance Cookies: Used to analyze which parts of the site are most visited in order to improve performance.
  • Functionality Cookies: These cookies are used to remember your language preference and layout settings.
  • Marketing Cookies: Activated only with your consent and used to show you relevant offers.

You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.

06 Data Security Measures

Kelibet uses industry-leading technology and practices to protect your personal data. Our security framework includes the following layers:

  • All data transfers are secured with 256-bit SSL/TLS encryption.
  • Sensitive data stored in our databases is protected with AES-256 encryption.
  • Multi-Factor Authentication (MFA) is available.
  • Regular penetration testing and security audits are conducted.
  • You will receive an immediate alert if a suspicious login or access attempt is detected.
  • Server-level firewall and DDoS protection are active.

In the event of a security incident (data breach), Kelibet will notify the relevant authorities and affected users by email within 72 hours, as required by law.

07 Data Retention Period

Kelibet retains your data only for as long as necessary. All personal data is stored while your account remains active. After your account is closed:

  • Financial transaction records as required by law 5 Years is stored.
  • KYC documents as required by the regulatory authority 5 Years is retained.
  • Contact & Support History 2 Years is stored.
  • Marketing data is deleted as soon as consent is withdrawn.

Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

08 Your Data Rights

Kelibet gives you full control over your personal data. Under international data protection laws, you have the following rights:

1
Right to Access

You have the right to know what personal data we hold about you.

2
Right to Rectification

You may request corrections to any inaccurate or incomplete information.

3
Right to Erasure

Under certain circumstances, you may request the deletion of your data.

4
Right to Restrict Processing

In certain circumstances, you may request that we temporarily pause the processing of your data.

5
Data Portability

You may request an export of your data in a structured format.

6
Right to Object

You can object to your information being used for marketing or profiling purposes.

To exercise these rights [email protected] Email us at the address provided. We will respond to your request within 30 days.

09 Protection of Minors

Kelibet strictly refrains from providing services to anyone under 18. Our platform is operated exclusively for adults.

  • Age verification is mandatory during registration.
  • KYC document verification confirms that the user is 18 years of age or older.
  • If a user is identified as a minor, their account will be suspended immediately.
  • Any data collected from a minor will be deleted immediately.

If you believe a minor is using Kelibet, please notify our support team immediately.

10 International Data Transfers

As an international platform, Kelibet may process your data on servers located in various countries. Regardless of where data is processed, we ensure:

  • International data transfers follow GDPR-compliant agreements and Standard Contractual Clauses (SCC).
  • If the recipient country lacks adequate data protection laws, additional safeguards will be put in place.
  • All third-party data processors are bound by a Data Protection Agreement.

11 Privacy Policy Updates

Kelibet reserves the right to update this Privacy Policy as needed. If any significant changes are made:

  • The last updated date at the top of this page will be revised accordingly.
  • A notification of the changes will be sent to your registered email address.
  • A pop-up notification will be displayed upon logging into the platform.

Continued use of Kelibet after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us through the following:

  • Email: [email protected]
  • Live Chat: Available directly on the platform 24/7.
  • Response Time: Email complaints will receive a response within 30 business days.

If a matter cannot be resolved directly with Kelibet, you have the right to lodge a complaint with the relevant data protection authority.

About Privacy Frequently Asked Questions

Answers to the most frequently asked questions, all in one place.

No, Kelibet never sells your personal data or shares it with third parties for commercial purposes. Your information is used solely to provide our services and meet legal obligations.

Yes, you can submit a request to have your data deleted. However, certain information (such as financial transaction records) must be retained for a specified period due to legal obligations. Once that retention period expires, all such data is securely deleted.

Kelibet retains transaction records but does not store full payment card or account details. Payment processing is handled through licensed payment gateways that are PCI-DSS compliant.

Disabling essential cookies may prevent login sessions and certain security features from working correctly. However, disabling optional cookies such as marketing and performance cookies does not affect access to core services.

In the event of a data breach, Kelibet will notify the relevant authorities within 72 hours as required by law, and inform affected users via their registered email address with full details. Please keep your email address up to date at all times.
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